Process and Operations Management

Course Description

This module will help students to develop a theoretical and practical skill base of strategic operations management including its key concepts, as well as the main tools and techniques used by a variety of organisations in different sectors of activity. Businesses create value by supplying products or services to satisfy customers’ demands. But the inflexible nature of both supply and demand can lead to costly mismatches between them resulting in dissatisfied customers or wasted resources. In this course, students will acquire techniques to limit the occurrence and the impact of such mismatches and thus gain a competitive advantage for their organisation. The course has two parts. First, in Business Process Analysis and Improvement students will study tools and case studies that enable them to analyse, improve and design activities within the company. Second, in Supply Chain Management students will turn their attention to the external environment: sourcing raw materials and delivering goods to the customer.